Terms and Conditions
TERMS AND CONDITIONS
These delivery terms are valid from 1.6.2020 .
Lightshop.fi – e-commerce store delivery terms
Lightshop.fi e-commerce store is maintained by Arrant-Light Oy.
Lightshop.fi (Arrant-Light Oy)
Address: Rajakivenkatu 8, FI-20740 Turku
Customer service number: +35822462300
The following terms and conditions will be applied to the relationship between Lightshop.fi and its e-commerce customers. Lightshop.fi reserves the right to change and update the terms and conditions unilaterally without notice.
Lightshop.fi is not liable for damages or delays caused by force majeure. Force majeure covers all unforeseen and overwhelming obstacles and conditions that Lightshop.fi couldn’t have forecasted or have an impact on (and cannot solve reasonably) Lightshop.fi is liable to inform the e-commerce customers about this type of delays immediately.
Applicable Finnish and EU legislation concerning consumer trade, marketing and advertisement will comply between Lightshop.fi e-commerce and its clients.
When ordering, the e-commerce customer must provide complete contact information, including at least the name, address, telephone number, and e-mail address. An e-commerce customer may choose to register to create a customer-specific account, but this is not a prerequisite for ordering.
The information of e-commerce customers is used to maintain the customer relationship and the information is stored at Lightshop.fi's customer register. Lightshop.fi has prepared a data protection statement in accordance with the Data Protection Regulation, which is available at www.lightshop.fi/privacy. The e-commerce customer has the right to prohibit the use (and processing) of their data for marketing purposes and to see their own data. In these situations, you should contact Lightshop.fi e-commerce customer service support.
Placing an order
The payment service provider is Paytrail. Paytrail is Finnish online payment provider. The payment options are invoice, installment payment, card payment, and online banking payments. Available options for you depends on your country.
By providing information at the checkout, you accept the terms and conditions of Paytrail (Paytrail Oyj, Innova 2, Lutakonaukio 7,40100 Jyväskylä, www.paytrail.com). By clicking on the “Buy” button you agree to our general terms and conditions.
You can also pay your order by invoice. If you select invoice payment, will send an invoice to the email you have provided. After this invoice is paid, we will send your order.
Order- and Payment confirmation
Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.
Prices are in euros (€) and include VAT (24%). Lightshop.fi reserves the right to review and correct both product and freight prices. The delivery price depends on the chosen mode of delivery.
Our products are shipped from our own warehouse in Turku, Finland.
We can deliver goods around the World. Delivery options for all countries around the World are not added yet.
If a delivery option for your country is not available in the shopping cart, please contact us. We will add it, so you can finish your shopping cart and place the order.
Common delivery times vary depending on the size of the order. Normally orders will be sent within a week unless otherwise stated. The cost of delivery will depend on where the package will be sent, and the size and weight of the package.
The delivery times vary depending on the country. In Finland, delivery times are 3-5 days. In Europe from days to 2 weeks. The estimated delivery time will be shown to you in the shopping cart after you have filled in your address information
We are not responsible for delays or possible inconveniences caused by force majeure. The online store informs about abnormal delivery times on its website.
We reserve the right not to deliver an order if there has been a price error in the product information (eg the product has no price at all), or if the product or a replacement product is no longer available (occasionally occurring while search engines store old product information in their memory). In this case, we will contact you by email. If we do not receive a response from you within three days, we will either deliver the product without the missing products or replace the missing product with a similar product.
Our outlet items are sold in the condition as described and the outlet products can't be returned. Please read the product description precisely. Some outlet items are only sold in the pack and can't be purchased separately.
Outlet items do not have warranty.
If you want to return your order or part of your order please contact us for further instructions. Note that Outlet items can't be returned.
Right of withdrawal
You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.
In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.
To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse you the cost of the total of the ordered products. Without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement*.
You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
The customer has the right to cancel and return the order within 14 days without giving a reason. If you want to return products, contact our customer service immediately either by e-mail email@example.com or call 02 246 2300.
If you cancel the order, we will refund you the amount of the order within 14 days after receiving the cancellation notice. We will process the return using the payment method you used in the order. *The costs of returning the order are paid by the returner (e.g. postage costs).
After canceling the order, you must send back the goods you ordered according to our instructions. You can get detailed instructions for returning products from our customer service. The order must be returned 14 days after making the cancellation notice.
Returned products must be in their original packaging and must be unused. Please note that Outlet products cannot be returned.
Unclaimed delivery is not comparable to customer return or cancellation. We will charge the relevant delivery costs for all unclaimed orders if the customer hasn’t placed a cancellation.
If the order is lost or damaged during the transport or does not otherwise correspond to your order, you must report the error within 14 days in writing to the address mentioned in the Right of Cancellation and Return Policy or by calling the telephone number mentioned in the contact information. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.
Finnish law applies to all disputes between the customer and Lightshop.fi.